FAQs

Is the packaging discreet?

Yes, we only use plain, discreet packaging without any branding or labels.

Is the service confidential?

Your data and order history is completely confidential and will only be viewable by our  staff.

What will appear on my bank statement?

When you pay by credit/debit card, payments will be shown on your statement under the name “Dr Chemical”

Which countries do you deliver to?

We can post items, INCLUDING prescription medication, to;

Within Australia, Canada, Republic of Cyprus, Japan, Malesia, Russia, Thailand, Denmark, Finland, Germany, Greece, Malta, the UK and in All States in the USA.

Do i need to a prescription to order?

You do not need an existing prescription to use our service. We offer a free consultation process which is reviewed by one of our prescribers who will issue a private prescription (for all eligible patients).

Will i receive a tracking number?

You should receive your tracking number by email automatically, once Royal Mail/ DHL have collected your order for delivery.

This is usually around 6 PM.

You should check your junk mail if you have not received this. If you don’t receive the email, please let us know, and we will get this for you manually.

Do i need to sign for my delivery?

No. Not All orders  require a signature on receipt of delivery

If you are not in to receive your package, it automatically drops to your mailbox. You should be left a card, or updated online with the tracking reference number.

If you do not have a mailbox, then it will be returned, and there are redelivery fees associated with this.

Can i put my local post office as my delivery address?

No.

Post offices will return packages sent directly to them, and this will incur a redelivery charge.

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